FAQs | Frequently Asked Questions
[ Q•: Questions and A: Answers ]
Q• What currency are your prices originally in?
A: Prices are originally displayed in US dollar (USD)
Q• When will my order arrive?
A: Please allow an additional 3-5 business days for order fulfillment and verification on top of the specified delivery times in the shipping section. Because the items are handmade and all I want is your satisfaction.
Q• How do I register for the newsletter?
A: Fill in your info in the Sign Up form at the bottom of the screen; a confirmation email will be sent to your inbox. After accepting the confirmation you will be subscribed to the mailing list and will receive communications from me and my team letting you know about the latest product launches and restocks, etc.
Q• What payment method do you accept?
A: As shown in the shopping cart, Click On CHECKOUT at the bottom of the screen after adding to cart. and at almost the bottom of the website, PayPal, VISA, MasterCard, Discover and American Express are accepted. For any other methods, contact me.
Q• Am I responsible for taxes and duties added to my order?
A: The standard US VAT rate is included in all the pricing on the site. For countries outside the US the VAT rate will be removed when checking out. For those countries you will be responsible for any import duties or VAT that are applicable. Alabasterboxcoffee.com assumes no responsibility in those packages held in customs if those charges are not settled by the customer.
Q• When are particular items released?
A: By signing up for our mailing list, you will receive exclusive product release related news. Remember to "Sign up".
Q•Do you restock your inventory?
A: Restocking some of my inventory items may depends on some occasions. Please make sure to check back frequently if an item you want is not at the time you are on the site.
Q• Any more clarifications about the shipping process?
A: Shipping products may take 7-10 business days. Please allow an additional 3-5 business days on top of the delivery times for order fulfillment and verification, because the items are handmade and all I want is your satisfaction.
Remember to double check your shipping address and info before you submit your order.
Shipping prices are VAT inclusive. The costs will be specified on the product page or check out page.
The delivery times are only estimates and orders may experience delays during the periods of high traffic. Please check with me periodically for any updates regarding my Shipping Policies.
And Please note that, we do not ship to P.O. Boxes.
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